AirHelp Review: Is AirHelp+ Worth Buying at 10% Off With Code PLUS10? How Hong Kong Travellers Can Claim Up to €600 / £520 on EU/UK Flights and €100 Delay Payouts

AirHelp is a flight-compensation platform and annual flight-protection membership operated by AirHelp Germany GmbH, registered with the Local Court of Charlottenburg in Berlin under HRB 196015. It is registered in the German Legal Services Register (file 7525 G 1 KG) as a debt-collection service provider under § 10 par. 1 No. 1 RDG, and holds an insurance broker permit under § 34d par. 1 GewO (registration D-08BB-N19VS-77).

Under AirHelp+, the fixed €100 and €200 Additional Protection payouts are underwritten by Swedish insurer Eir Försäkring AB through battleface Underwriting Services SRL under Master Policy AHPLUS100010425. Airport lounge vouchers are provided by Collinson Service Solutions Limited, and Fast Track security passes are supplied by Instago Sagl of Switzerland.

Hong Kong has no local statutory law awarding fixed cash compensation for flight delays, so Hong Kong travellers claiming up to €600 (under EU Regulation EC 261/2004) or £520 (under UK261, roughly HK$5,100 to HK$5,200) rely on European and British rules. Those rules turn on the departure airport and the operating airline's home country. Every flight departing an EU or UK airport — such as London Heathrow, Manchester, Paris CDG or Frankfurt flying back to Hong Kong — is covered regardless of whether you fly Cathay Pacific, British Airways, Lufthansa or another carrier.

By contrast, when flying out of Hong Kong International Airport to the UK or the EU, UK261 and EC261 apply only if the operating carrier is a UK or EU airline (such as British Airways, Virgin Atlantic, Air France, KLM, Lufthansa or Finnair). An outbound Hong Kong–London or Hong Kong–Paris flight operated by Cathay Pacific is not covered by UK261 or EC261 fixed delay compensation (though delayed, damaged or lost checked baggage remains covered under the Montreal Convention up to roughly €1,900).

When an eligible flight arrives 3 or more hours late, is canceled within 14 days of departure or denies boarding due to overbooking (and the cause is not extraordinary circumstances such as severe weather or air-traffic-control strikes), long-haul passengers over 3,500 km can claim €600 or £520 per person. Submitting a claim directly on the airline's website is completely free and lets you keep 100% of the compensation; if an airline rejects a valid UK or German claim, passengers can also use free ADR schemes approved by the UK CAA or Germany's SÖP conciliation body.

If you instruct AirHelp on a standalone no-win, no-fee basis instead, AirHelp's Price List (version PL2.26) deducts a 35% Service Fee (including VAT) when resolved out of court, plus a 15% Legal Action Fee — 50% in total — if AirHelp refers the case to a contract lawyer or initiates court proceedings. On a €600 claim, that costs €210 out of court or €300 with legal action. Moreover, signing AirHelp's Assignment Form transfers legal ownership of the claim to AirHelp, meaning you can no longer negotiate or settle directly with the airline.

Opening AirHelp through this site's partner link leads to the AirHelp+ page, where public promo code PLUS10 takes 10% off an annual plan at checkout. On the international euro site, Smart (covering 3 trips a year) drops from €39.99 to €35.99 (about HK$310), and Pro (covering 9 trips a year) drops from €99.99 to €89.99 (about HK$775).

During active membership, AirHelp waives both the 35% Service Fee and the 15% Legal Action Fee on eligible compensation claims for flights disrupted while you are a member (capped at 1 claim per month and 12 per calendar year, filed within 60 days of the flight). However, AirHelp+ never waives fees for flights that were already disrupted before you joined.

PLUS10 is the promo code to enter at checkout.

For Hong Kong travellers, a major advantage of AirHelp+ is that the three Additional Protection payouts underwritten by Eir Försäkring AB are not restricted to European flights: provided you register your trip on time, flights to Japan, South Korea, Thailand, Taiwan or anywhere else qualify. First, Flight Insurance pays €100 (about HK$860) when a registered flight arrives 3+ hours late, is diverted, or is canceled by the airline within 28 days of departure (for delays, you must have boarded). Second, Luggage Insurance pays €100 if 1 checked bag is delayed or lost on arrival, provided you obtain an official Property Irregularity Report (PIR) in your name at the airport and keep the matching bag tag.

Third, Missed Connection Insurance pays €200 (about HK$1,720) when an earlier disrupted flight under the same single booking reference causes you to miss a connecting flight and arrive late at your final destination. Separate self-transfer tickets, taking a train or bus instead of a replacement flight, and cancellations announced more than 48 hours before departure are excluded.

Each registered trip on Smart or Pro includes two airport perks. When Collinson's tracking system detects a departure delay of more than 60 minutes or a cancellation less than 6 hours before departure on a registered trip, you receive an email and SMS voucher for over 1,300 airport lounges worldwide, valid for 90 days for the named member.

Each registered trip also comes with 1 Fast Track security pass at participating airports (mainly in Europe and the UK), delivered 12 to 48 hours before departure and accessible only inside the AirHelp mobile app.

Under section 2.4 of AirHelp's Terms (GTU4.26) and the Service Catalog (AHP2.26), every trip must be registered in the AirHelp web dashboard or app at least 48 hours before the scheduled departure of the first flight on that booking.

If you forget to register a trip 48 hours ahead — or buy AirHelp+ less than 48 hours before departure — that trip is ineligible for the €100 flight payout, €100 luggage payout, €200 missed-connection payout, lounge voucher and Fast Track pass. After a disruption occurs, all supporting documents (boarding pass, booking confirmation and airport PIR report for baggage) must be uploaded within 28 days.

AirHelp+ plans are billed online in euros, pounds or US dollars and processed in Europe, so some Hong Kong credit cards charge an overseas transaction fee. Compensation and €100 / €200 insurance payouts are transferred in euros (EUR); receiving them into a Hong Kong bank account may incur currency-conversion spreads or incoming wire fees.

Membership is personal and non-transferable, covering only the named account holder, and renews automatically every 12 months. To prevent renewal, cancel at least 1 day before the renewal date under Dashboard > Manage Membership or by emailing [email protected].

As of 9 November 2026, AirHelp is rated 4.5 on Trustpilot (246,169 reviews), 4.7 on Google Play (12,231 ratings), 4.8 on the UK App Store (851 ratings) and 4.7 on the Hong Kong App Store (12 ratings). Support operates via the help centre, email ([email protected]) and 24/7 live chat for AirHelp+ members; there is no phone helpline.

Positive reviews highlight effortless recovery of €400–€600 airline claims and prompt €100 AirHelp+ payouts when trips were registered on time. Negative reviews centre on the 35% to 50% standalone fee, multi-month delays when airlines force court proceedings, rejected €100 claims where members missed the 48-hour registration deadline or lacked a printed airport PIR report, and forgotten annual auto-renewals.

AirHelp+ Smart (€35.99/year with code PLUS10, about HK$310) suits Hong Kong travellers taking three or more trips a year who will reliably register every booking 48 hours before departure: a single 3-hour arrival delay or delayed checked bag on a trip to Japan, Thailand or Europe pays €100 (about HK$860), more than covering the annual fee.

For a standalone past flight delay on an EU or UK route, file directly with the airline for free first to keep 100% of the compensation, and only consider AirHelp if the airline rejects your claim. Travellers expecting one membership to cover an entire family on a single booking, or hoping to avoid fees on a flight that was already delayed, can skip it.