FiveD Parcel Forwarding Review: Shipping Charges, Storage, Surcharges, Delivery Limits and New-Member Coupons

FiveD集運 is run by a Hong Kong team from an office at W212, 212 Texaco Road, Tsuen Wan. It receives goods that customers buy from Taobao, JD and other mainland platforms at its warehouse in Houjie, Dongguan, consolidates them and ships them to Hong Kong, with all charges settled in Hong Kong dollars. FiveD states that it was founded by operators with more than ten years of forwarding experience, and it emphasises Hong Kong dollar settlement and local management.

A forwarder is neither a bank nor a licensed carrier, and customers' protection rests mainly on its terms of service: FiveD accepts no responsibility for defects in the goods themselves or for items a seller fails to send, and transport problems before a parcel reaches its warehouse fall outside its liability. A balance topped up in the app is not a bank deposit and is not covered by the Deposit Protection Scheme, so it is prudent to top up only what is needed rather than hold a large balance.

After registering, the personal warehouse address appears at the bottom of the member centre page, with the recipient written as “your name (FiveD ID)”. Set this as the delivery address in the online shop; when a parcel arrives, its status changes from “not arrived” (未到倉) to “arrived” (已到倉), and only then can consolidation be requested, either for all arrived goods at once or for a selection.

After choosing a pickup point or door delivery and paying, progress can be followed under “My orders”. The mainland cut-off time is 4 p.m.; FiveD offers three delivery speeds to Hong Kong of 12, 24 and 48 hours, while its help centre states that goods arrive about one to three working days after dispatch is confirmed, with a further one to three working days possible in peak periods such as Singles' Day and Lunar New Year.

FiveD charges on actual weight; where volumetric weight is higher, it charges on volumetric weight, calculated as length × width × height in centimetres ÷ 6,000. The consolidated weight rounds up from 0.1 kg: 10.01 kg is charged as 10 kg, while 10.1 kg is charged as 11 kg, and each item counts as at least 0.2 kg. In FiveD's own example, three items weighing 0.21, 0.3 and 0.21 kg total 0.72 kg and are charged as 1 kg.

The help centre does not publish a per-kilogram price; it is quoted by the shipping estimator (運費試算) after logging in, and FiveD states that the live prices in the app and on its website apply. Any dispute about a shipping charge must be raised before payment, since paying is treated as accepting the charge.

Suppose a 50 × 40 × 30 cm box weighs 4 kg. Its volumetric weight is 60,000 ÷ 6,000 = 10 kg, so FiveD charges for 10 kg, two and a half times the actual weight. Pillows, storage boxes and plastic drawer units, which are light but bulky, are the most affected; asking the seller to remove the outer carton or use smaller packaging often saves more than any shipping coupon.

Conversely, small goods such as clothing, stationery and phone accessories are better consolidated once everything has arrived: there is no limit on the number of parcels, and several parcels combined are rounded up only once. Letting goods arrive in batches within the storage period and shipping them together is usually cheaper than sending each one separately.

The help centre states a free storage period of 90 days, after which storage costs HK$7 per kilogram per day, and notes a change to 120 days from 17 February 2022; another clause states that goods left unclaimed or unshipped for more than 90 days after arrival will be destroyed. As the two statements differ, 90 days should be treated as the limit: five kilograms left ten days beyond it already incur HK$350 in storage charges.

Other surcharges are as follows. For door delivery, an item longer than 1.5 metres incurs an over-length fee of HK$120 (charged at most three times per shipment), and a single item over 50 kg incurs an overweight fee of HK$60; the “large furniture” option, delivered to the ground floor, has no weight limit per item and a maximum length of 3.2 metres, with no over-length or overweight fees. Topping up by PayPal costs 3.9% plus HK$2.35 per transaction, while other payment methods carry no fee. Freight that a seller sends collect (到付) to the mainland warehouse is converted at HK$1 to CNY 0.8, plus a HK$10 handling fee per item, and goods returned at the customer's request after reaching the warehouse are charged shipping by weight (less the HK$20 delivery fee).

Door delivery runs from Monday to Saturday, 9 a.m. to 6 p.m., with no delivery on Sundays or public holidays, and the driver telephones beforehand; a delivery day can be chosen, but not a time slot. Delivery is to the door, and any loss during carrying inside the home is not compensated. Buildings without a lift, or where the goods cannot enter the lift, receive delivery only to the ground floor, addresses reached by stairs are not served, village houses must collect at the vehicle, and car park fees are charged at cost.

Locations without delivery include Lantau Island, Discovery Bay, Ma Wan, the outlying islands, The Peak, Stanley, Sai Kung, Hong Kong International Airport, and hospitals and construction sites; Tung Chung can be served only by SF Express, and delivery there has been suspended since 12 March 2022. The Mid-Levels and similar areas incur a HK$120 surcharge, many New Territories villages HK$150, and Cyberport, South Bay and certain other areas HK$200. Residents of these areas are advised to choose a pickup point or confirm with customer service first.

The prohibited list covers weapons, flammable and explosive goods, all liquids, chargers of every kind, corrosive goods such as batteries, powders, drones, frozen food, animals, succulent plants, masks and other anti-epidemic supplies, and branded goods without a brand authorisation letter. The warehouse carries out random inspections, and shipping fees are not refunded when prohibited goods are found; nor are they refunded for goods detained or confiscated by customs.

Damage claims must be emailed to [email protected] within 48 hours of signing for the delivery, with the signed delivery note, a screenshot of the proof of purchase, a contact number and a photograph of the outer packaging showing the tracking number clearly. Compensation is the lower of three times the shipping fee or the actual value of the goods, capped at HK$300. Electrical goods, ceramics, glass and other fragile items are not compensated in any case, and FiveD advises that glassware must be crated in wood.

Registering through the link on this page prefills 22628 in the optional referrer member ID field; if it does not appear, tick the option to enter a referrer (填寫推薦人) and type it in. FiveD has no standing published new-member reward; instead, it issues time-limited shipping coupons through its WhatsApp customer service (+852 4628 9194) during promotions. Before the first shipment, ask whether a coupon is currently available, which weights or routes it covers and when it expires.

Coupons received are kept under “My coupons” (我的優惠券) and must be selected manually under “Choose shipping coupon” (選擇集運券) at payment, as none is selected by default. 22628 is our referral code.

As at 24 October 2026, the FiveD集運 iOS app holds a rating of 3.8 on the Hong Kong App Store from only five ratings, and its latest version was released in June 2021; Android users can use the web member centre at phone.fived.com.hk. The number of ratings is too small to reflect the overall standard of service.

The office and customer service operate from Monday to Friday, 9:30 a.m. to 6:30 p.m., and are closed on Saturdays, Sundays and public holidays; FiveD can be reached on WhatsApp, by telephone on +852 3111 7570 or by email at [email protected]. FiveD also offers a WhatsApp ordering service (懶人落單) that places Taobao orders on the customer's behalf. As many charges and delivery arrangements depend on individual circumstances, it is advisable to ask customer service to confirm any important undertaking in writing on WhatsApp.

Suitable for: those who regularly buy clothing, household goods and small items from mainland platforms; those who live near a pickup point or in an accessible building with a lift; and users willing to wait until their parcels have all arrived before shipping, and to ask customer service about promotions beforehand.

Not suitable for: those who need to ship liquids, chargers, branded goods or fragile items; residents of Lantau, the outlying islands or other excluded areas who cannot easily reach a pickup point; valuable goods requiring substantial compensation cover; or those seeking only a fixed cash referral reward.